VRN FOODS by NVR EXPORTS shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or containing any other incorrect information or typographical errors. VRN FOODS shall have the right to refuse or cancel any such orders, whether or not the order has been confirmed and User has been charged.
Customer shall be entitled to cancel an order of any Product, only before the Order has been shipped.
If the customer has an account on the e-commerce website, then the Customer can request for cancellation through “My Account”.
The Customer will be bound by the Cancellation, Return and Refund Policy on the e-commerce website and shall not hold VRN Foods | NVR EXPORTS (Company) liable for any loss that she/he may incur due to cancellation and/or return of the order.
Returns after Dispatch of Products for Prepaid or COD mode of payment (Only in case of damage to packaging and wrong product shipped. No exchanges allowed)
In case the Product is found having damage in packaging after delivery and/or the wrong product is shipped, the User can request a return of the Product any time after delivery but not later than two (2) days from the date of delivery of the Product through the e-commerce website. The Customer needs to follow the process defined below for return:
Send an email to info@vrnfoods.com seeking return of the Products under the 2 circumstances mentioned above or place a return request through the “My Account” section if they are an Account Holder.
The Products shall have to be returned at the expense of the Customer / Guest to the address mentioned below:
VRN FOODS (By) NVR EXPORTS
167 MIG, AP Housing Board Colony,
Lalacheruvu, Rajahmundry, Andhra Pradesh, INDIA-533106
Phone: +91 9553095555
In case of any quality concerns, we will refund the cost paid by the consumer to us for the specific product(s) and also reimburse the cost of courier charges incurred for returning the product to VRN FOODS, subject to proof of costs.
All approval of returns is subject to verification by the Company and the same are at the sole discretion of the Company.
In case the Customer opts for return of the Product due to damage of packaging or wrong product shipped, the Customer will have to ensure that the Product is returned in the condition as received. Packets once opened cannot be exchanged/returned. All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of exchange/return of the order.
In the event of cancellation/return of order for the reasons mentioned as per our Cancellation & Return policy, FSIL shall reverse the payment in the same mode the customer has paid within 10 working days after the return material has been received at our end.
In case a consumer wants to cancel an order, they need to do so by cancelling on the website (www.vrnfoods.com) or by writing an email to info@vrnfoods.com. Partial returns are not permissible. In case an email is sent to info@vrnfoods.com, VRN FOODS will refund the consumer only after the consignment is received at the VRN FOODS store (address as mentioned above) within 10 working days. VRN FOODS reserves the right to claim the cost of logistics charges from the customer if the total value of the consignment is more than Rs.300/-.
